Tenants FAQs

The Strata Manager or Managing Agent acts for:

• The Owners Corporation (in strata buildings), or

• The Board of Directors (in company title buildings)

They do not act for individual tenants.

Tenancy matters such as rent, bond, lease agreements, or disputes must be directed to your landlord or managing real estate agent.

If the issue is inside your apartment (e.g. appliances, internal plumbing, fixtures), you must contact:

• Your landlord, or

• Your managing real estate agent

The building manager or strata manager is responsible only for common property.

Common property issues may include:

• Lift breakdowns.

• Lighting in hallways.

• External leaks.

• Security door faults.

• Garden or shared area maintenance.

These can be reported to the building manager or strata office, depending on your building’s procedures, by emailing support@strataembassy.com.au.

You'll need to ensure you provide:

• Your unit or lot number and building address.

• A clear description.

• Photos if possible.

Common property generally includes:

• Lifts, corridors and stairwells

• External walls and roof

• Driveways and gardens

• Shared services infrastructure

In company title buildings, the entire building is owned by the company, but certain areas are designated for exclusive occupation. The Board controls building structure and shared areas.

Yes.

Tenants must comply with:

• Registered by-laws (in strata schemes), or

• House rules / constitution requirements (in company title buildings)

These may regulate:

• Noise.

• Pets.

• Parking.

• Use of common property.

• Renovations.

• Waste disposal.

Failure to comply may result in breach notices being issued to the owner of your apartment.

Tenants must not carry out renovations, alterations or installations without:

• The landlord’s written consent, and

• Any required building approval

In both strata and company title buildings, approval is usually required before works commence.

Pet approval depends on:

• The building’s by-laws or house rules.

• The landlord’s consent.

In strata schemes, pets are generally permitted subject to reasonable conditions.
In company title buildings, rules may be stricter depending on the constitution.

Always obtain written approval before bringing a pet into the building.

Entry rights vary depending on the building structure and lease agreement.

Generally:

• Your landlord may enter in accordance with the Residential Tenancies Act 2010 (NSW).

• The building manager or strata manager may require access to inspect or repair common property or services.

Notice requirements apply except in emergencies.

If building rules are breached:

• A notice may be issued to the lot owner or shareholder.

• The landlord may issue a breach notice under the lease.

• Ongoing breaches may result in formal action.

Tenants are responsible for complying with both lease terms and building rules.

Tenants are not entitled to attend general meetings of:

• The Owners Corporation (strata), or

• The Company (company title)

Meetings are limited to owners or shareholders.

Tenancy disputes (rent increases, bond claims, lease termination, etc.) are governed by the Residential Tenancies Act 2010 (NSW) and are typically handled through:

• NSW Fair Trading.

• The NSW Civil and Administrative Tribunal (NCAT).

The Strata Manager or Company Managing Agent does not resolve tenancy disputes.

All requests for spare keys, security fobs, access cards or garage remotes must be submitted through our online request form.

For security and record-keeping purposes, we do not process key or device requests by phone or general email.

Please click here to submit your request.

When submitting your request, please ensure:

• You provide the correct building address and unit number

• Your contact details are current

• You confirm whether you are an owner or tenant

Tenants may be required to obtain landlord or managing agent approval before a device is issued, depending on the building’s rules.

All devices are issued in accordance with the building’s security procedures and applicable approvals.

Devices will not be released without proper identification and any required approvals.